Terms & Conditions

1.1  Introduction 

2.1 Description 

3.1 Definitions 

4.1 Booking 

5.1 Tour price, registration and payment 

6.1 Inclusion and exclusions for Group tour

7.1 Payment options: Travel loan, EMI, CC

8.1 Tour price discount policy

9.1 Minors

10.1 Baggage and belongings 

11.1 Road travel on tour

13.1 Accommodation of tour

14.1 Meals

15.1 Shopping

16.1 Gift Vouchers

17.1 Guests participation in the tour

18.1 Guest responsibility 

19.1 Liability and responsibility of Dandeli Dreams 

20.1 Dandeli Dreams website 

21.1 Copyright and browsing licence

23.1 Trademarks 






Introduction and Acceptance of Agreement

1.1 Thank you for choosing Dandeli Dreams. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with Dandeli Dreams at any of the Dandeli Dreams sales offices or at sales partner or online on Dandeli Dreams’s website or any mobile application or otherwise. Once you book any tour or service with Dandeli Dreams, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.

1.2 ‘Terms and Conditions’ extend to all group tours, customized holidays, corporate tours, any other services are organised by ‘Unit of Dreamstide Adventures PVT Limited’.

1.3 Dandeli Dreams has the final authority on the interpretation of these ‘Terms and Conditions’.

1.4 Dandeli Dreams reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.

1.5 Under any unprecedented force majeure situation or any changes in Government policy, Dandeli Dreams reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.

1.6 Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.

1.7 These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Dandeli Dreams and you.

1.8 There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.

1.9 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Karnataka/India, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts of Karnataka/India.

Description

2.1 These ‘Terms and Conditions’ are called, ‘unit of Dreamstide adventures pvt limited Terms and Conditions’ or ‘Dandeli Dreams Terms and Conditions’.

2.2 These ‘Terms and Conditions’ may also be referred to as ‘Rules and Regulations’.

2.3 ‘unit of Dreamstide adventures pvt limited’ will be hereinafter referred as ‘Dandeli Dreams’, ‘the Company’, ‘the organization’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter referred as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.

2.4 The website and the mobile applications of Dandeli Dreams are collectively referred to as ‘Website’.

Definitions

3.1 ‘‘unit of Dreamstide adventures pvt limited’ works under the brand name ‘Dandeli Dreams’, therefore, both these names will be considered one and the same and used synonymously therein.

3.2 ‘Website’ means www.dandelidreams.in and ‘Web page’ means a page on the Website www.dandelidreams.in

3.3 ‘Brochure’ means a document with tour information in the form of printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email etc.

3.4 ‘Tour’ means any Domestic/ Inbound Tour organized by Dandeli Dreams.

3.5 ‘Group Tour’ means number of guests booked on any scheduled tour comprising minimum 20 guests for tour.

3.6 ‘FIT’ means Free Independent Travel and ‘GIT’ means Group Inclusive Tour.

3.7 ‘Corporate Tour’ means a special tour designed for corporates, industries, institutions, independent organisations, ad-hoc groups or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.

3.8 ‘Customized Holiday’ means a tailor-made holiday designed as per the requirements of an individual guest. This segment is also known as FIT.

3.9 ‘Inbound’ or ‘India Inbound’ means tours, packages or any service provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.

3.10 ‘Speciality Tour’ means a group tour designed to meet special interest of travellers which include but not limited to Honeymoon Special, Women’s Special, Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours etc.

3.11 ‘Sales Partner’ means Dandeli Dreams’s authorized travel agent who possess the requisite licenses, permissions, expertise and infrastructure to sell the tour/s organised by Dandeli Dreams to all the prospective guests. These include sales channels such as PSPs i.e. Preferred Sales Partners; KSPs – Key Sales Partners, OSP – Overseas Sales Partners and franchisees.

3.12 ‘Travel Advisor’ means Dandeli Dreams’s authorized salesperson who assists and guides guests on booking their Dandeli Dreams tour/service.

3.13 Associate/ Destination Management Company (DMC) / Contractor/ Supplier/ Vendor means a service provider of a tour or package which includes but not limited to airline, cruise, railway, road transport, hotel, restaurant, caterer, sightseeing attraction, entertainment park etc.

3.14 ‘Tour Manager/ TM / Tour Leader/ Tour Escort / Tour Assistant/, is a person designated by Dandeli Dreams to conduct the tour as per the itinerary. He/she will also assist or guide the guest/s during the tour.

3.15 ‘Guest/s’ means all the tourists, travellers, vacationers, sightseers, visitors, backpackers, customers, clients who have registered their names or enquired about tour/ package or booked the tour by making part or full payment for any scheduled tour, customized package or any other travel related service provided by Dandeli Dreams.

3.16 ‘Gender’ – The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.

3.17 ‘Tour price’ means the price mentioned in the Tour Price Grid on the website/ mobile application/ sms/ email/ Whatsapp/ brochure / E-brochure/ RCS / leaflet/ advertisements on print, electronic and social media etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.

3.18 ‘Child’ means a guest who falls below the age of 11 years.

3.19 ‘Infant’ means a guest who falls below the age of 2 years.

3.20 ‘Extra bed’ or mattress means an additional roll-on mattress on the floor in a twin/ double bed room.

3.21 ‘Surcharge’ means an additional fee/ charge/ tax over and above the initially quoted tour price which is due to peak season/ special event, charged by the associates/ suppliers/ contractors/ tourism or government authorities.

3.22 ‘Peak Season’ and ‘Super Peak Season’ are the seasons of the year where the demand surpasses the supply which results in overall cost increase. This includes but is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, any Country Specific Vacation/ Festival or National Events etc.

3.23 ‘First Day/ Last Day/ Day’ of the tour shall start at any time (i.e. in the morning / afternoon / evening /night/ midnight) at the first destination depending on the arrival of the respective flight/ train/ cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a ‘Day’ of the tour shall mean a part of the day or 24 hours or its part thereof.

3.24 ‘Meal Service’ on tour offers pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or any other snack and mineral water bottle as mentioned in the itinerary.

3.25 ‘Force Majeure’ means an event or circumstance not within the control, directly or indirectly, of Dandeli Dreams in its ability to perform its obligations/ responsibilities regarding the tour, including

  1. war, hostile invasion, act of foreign enemies;
  2. rebellion, revolution, terrorism, insurrection or civil war;
  3. political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts etc.;
  4. any act or omission of any government instrumentality;
  5. a change in legal requirements;
  6. infectious diseases, epidemic, pandemic;
  7. explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides and other exceptional natural calamities and acts of God;
  8. ionizing radiation or contamination by radioactivity from any nuclear fuel/ waste or radioactive toxic explosive of any nuclear assembly;

3.26 ‘Cancellation Policy’ means a policy laid down in Dandeli Dreams’s ‘Terms and Conditions’ wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.

3.27 ‘Cancellation Charge’ means a charge borne by the guest upon cancelling their tour for any reason whatsoever.

3.28 ‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.

3.29 ‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued by Dandeli Dreams on cancellation of the tour. FTV must be utilized by the guest/s for booking their future tour with Dandeli Dreams within the specified period and as per the agreed terms indicated in the said FTV.

3.30 ‘Tour Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have to pay if their booked tour is being postponed due to the occurrence of a certain unavoidable / Force Majeure situation.

3.31 ‘Operational Expense’ means expenses that Dandeli Dreams has to incur through its normal course of business to conduct its tours and business operations.

Booking

4.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app:

  1. Any guest who enquires about or purchases any product offered by Dandeli Dreams through its website, mobile application, branch office, sales office or call centre agrees to enter into a contract with Dandeli Dreams. A contract is said to have been executed by both the parties i.e. Dandeli Dreams and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on Dandeli Dreams’s website/ travel planner/ brochure/ booking form.
  2. When a guest books the product/ service offered by Dandeli Dreams, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on Dandeli Dreams website/ travel planner/ brochure / booking form.
  3. In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the Dandeli Dreams ‘Terms and Conditions’ mentioned on the website/ travel planner/ brochure / booking form.
  4. A guest must be eighteen (18) years or above to make a booking with Dandeli Dreams.
  5. A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.
  6. Dandeli Dreams reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.
  7. Dandeli Dreams reserves the right to establish specific booking criteria for different tour categories like Women’s Special, Honeymoon Special, Yolo Adventures, Family tours etc. and may decline bookings that do not align with the intended group dynamics of such tours.

4.2 Customized Holiday Booking:

Dandeli Dreams offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirement and interest. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for World must be paid at the time of enquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

4.3 Corporate Tour Booking:

In case of Corporate Tour, along with these ‘Terms and Conditions’, terms of ‘Service Contact’ signed with corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. shall also apply. ‘Service Contract’ is generally signed by the authorized personnel of a corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. and the terms are applicable to each member of the tour.

4.4 User Registration on Website:

After booking, guests can register on Dandeli Dreams’s website for their respective tour information. They will be able to login through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of password or account or any other breach of security, guests are requested to immediately notify vishnumurthyrao8@gmail.com respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Dandeli Dreams cannot and will not be liable for any loss or damage arising from failure to comply with this.

4.5 Communication with the Guest:

Any communication by Dandeli Dreams will be made through e-mail, WhatsApp, sms, telecall etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that the number is valid and messages are checked periodically. Dandeli Dreams is not a mobile network operator and does not guarantee the delivery of sms-text messages/ WhatsApp messages/ email. The guest will indemnify Dandeli Dreams for any action taken by TRAI due to a wrong number/ email provided by the guest for any reason whatsoever.

4.6 Physical and Mental Fitness:

When a guest books the tour or when someone else books the tour on their behalf, it implies that the guest is physically and mentally fit to travel to the particular destination. It is crucial for the guest/s to maintain their health throughout the tour and carry any required medication with a doctor’s prescription. Dandeli Dreams reserves the right to decline the booking or discontinue the guest from the tour if the guest is found unfit to travel, or if their medical condition is causing inconvenience to fellow travellers in the group tour. Any expenses due to health issues arising during the tour shall be entirely borne by the guest, and we shall not be held responsible in any manner whatsoever. Additionally, guests are advised that high-altitude locations in the tour itinerary may pose challenges for any individual irrespective of their age and otherwise normal health condition. Further, Minors, Senior citizen and guest with pre-existing medical conditions, must consult with their doctors before booking any tour, especially before booking the high-altitude destination tours, to ensure a safe and enjoyable experience.

4.7 Mandatory Health Requirement:

Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, e-pass formalities, health checks on arrival/ on tour etc. as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Cruise Company, Railway may decline the entry to a guest/s on medical grounds in such a situation the consequences including all kinds of expenses will be borne by the guest.

4.8 Travel During Pregnancy:

Dandeli Dreams does not recommend travel during pregnancy. The Company does not provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guests should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

Tour Price, Tour Registration, Payment

5.1 To book any tour/ package/ service, guests must make the payment to Dandeli Dreams by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of ‘unit of Dreamstide adventures pvt limited’ only. We support the ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.

5.2 In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 1.8% shall be levied and will be paid extra by the guest.

5.3 The tour price printed / advertised / quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests travelling on a same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.

5.4 It is a clear agreement between either parties that the prices quoted in the proposal/ brochure/ website have been calculated based upon the prevailing airline/ hotel/ transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.

5.5 Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. The TCS rate is either 5% or 10% up to 7 lacs (% is determined on travellers ITR verification on the government portal) and 20% on amounts above 7 lakhs depending on certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two assessment years need to pay 5% TCS up to 7 lakhs billing. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for previous two assessment years, will have to pay 10% TCS up to 7 lacs  billing. In case of billing above 7 lacs, guests will have to pay 20% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the right PAN card is submitted in order to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Dandeli Dreams, as it is paid to the government and reflects against the Form 26AS of the guest. The TCS is not applicable in case of corporate/Individuals who possess valid TAN (Tax deduction & collection account number) and provide the same at the time of booking/confirmation of tour/package. Further upon submission of TAN, the Corporate/Individual needs to comply with TDS rules and ensure that TDS is paid in the name of Unit of Dreamstide Adventures PVT Limited.

5.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. Company reserves the right to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

5.7 The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of registration amount ensures only registration/ participation in the tour and does not entitle the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Dandeli Dreams. As per payment guidelines stated on ‘www.dandelidreams.in’ tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.

5.8 Registration Amount- Tour/package registration amount is 50% of the net tour price. It is to be paid within three days of booking the tour/package. 

5.9 Dandeli Dreams reserves the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.

5.10 For Customized Holidays, full payment towards the air ticket and minimum 20% payment towards land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.

5.11 In case the guest makes the payment by cheque and the same is dishonoured, a charge of INR 150 + 18% GST will be levied by the Company and borne by the guests immediately. Presently, we do not accept any online payments via credit or debit cards or any other international transaction methods. If you wish to pay via international card or international money transfer, then please get in touch with our team on +91-9845848498. For such transactions additional transaction charges may apply.

5.12 The guest/ user will not share his confidential information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the employees, representatives, and sales partners of Dandeli Dreams. If such details are demanded by them then guest/ user must not do any transaction and must immediately inform Dandeli Dreams. Company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

5.13 All monies paid by the guest to Dandeli Dreams will be the property of Dandeli Dreams and payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking and providing the services along with operational costs of the company. Guests agree and acknowledge that such monies will not be held by Dandeli Dreams on behalf of the guest.

General Inclusions in Group Tour (GIT)

6.1 Any group tour of Dandeli Dreams generally includes:

This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

6.2 General Exclusions in Group Tour (GIT) –

Payment Options

7.1 Travel Loan:

  1. Bank and financial institutions give travel loan on EMI basis. ‘EMI’ means the equated monthly instalment of amount payable by the guest to the respective bank/ financial institution/ issuer comprising principal amount, interest and other charges, if applicable.
  1. The EMI facility being offered by the bank/ financial institution/ issuer to the guest/s, is governed by the respective terms and conditions of each bank/ financial institution/ issuer and the guest is advised to approach them in case of any enquiry, complaint or dispute about the EMI transaction.
  1. For availing the EMI facility; down payment, instalment, interest, processing fee etc. is charged by the respective Bank/ financial institution/ issuer as per their policy.
  2. In case of tour cancellation, Dandeli Dreams will charge cancellation charges as per the Cancellation Policy and Bank/ Financial Institution/ issuer shall process the refund (if any) after deducting the cancellation charge.
  3. Bank/ financial institution/ issuer is at their sole discretion in providing EMI facility to guest/s and Dandeli Dreams has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the EMI facility.
  4. Dandeli Dreams shall not be held liable for any dispute arising out of or in connection with such EMI facility between the guest and the Bank/ Financial Institution/ issuer.
  5. The Travel Loan facility is currently available exclusively to Indian Nationals residing in India. This service is not available to Non-Resident Indians (NRIs) or foreign nationals. 

7.2 Credit Card EMI:

  1. Credit card holders can avail Equated Monthly Instalments (EMI) facility through their bank, for their tour payment. (American express, Diners club and Maestro Cards are not accepted).
  2. Bank is at its sole discretion in providing this EMI facility to their user and Dandeli Dreams has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the Credit Card EMI facility of the guest.
  3. Dandeli Dreams shall not be held liable for any dispute arising out of or in connection with such Credit Card EMI facility between the guest and the bank.
  4. In case of tour cancellation, Dandeli Dreams will charge cancellation charges as per the Cancellation Policy and shall process the refund, if any.

Tour Price Discount Policy

8.1 Discount/ Saving/ Benefit on tour price is at the sole discretion of Dandeli Dreams. The discount strategy for validity/ amount/ percentage/ number of seats/ dates/ age group/ category/ full payment/ part payment/ registration amount/ early booking/ last minute booking/ group booking etc. is defined and controlled by Dandeli Dreams and it reserves the right to make changes in the discount policy at any point of time without assigning any reason. Any discount/ saving/ benefit offer is always valid for limited period, limited tours, subject to availability and may be withdrawn at any time without notice.

8.2 If guest does not fulfil the conditions of the discount like making full payment within timeline or submitting guest/s details/ documents in stipulated time or failing to meet the prescribed guest count for the respective discount etc., the discount facility will be withdrawn and the tour will be re-priced for the respective guest/s and guest will have to honour and abide by the same.

8.3 Provision of any complimentary service/ item, for the tour/ guests is at the sole discretion of the company. Dandeli Dreams reserves the right to revoke/ amend/ discontinue any such service/ item, at any time without prior notice. Any complimentary snack/s provided by Dandeli Dreams on tour are manufactured, packed and supplied by the respective vendors/ suppliers. Dandeli Dreams acts as a facilitator and is not responsible for any defect or damage in this regard and not liable to compensate for any consequences.

8.4 To get early bookings, Dandeli Dreams may offer benefits to guests and ‘free experience’ on tour is one of them. This benefit is generally available on selected tours and for selected guests who book within the promotional timeline. On a particular tour few guests may get the free experience whereas the guests who are not eligible for the free experience, may purchase the same at an additional cost subject to availability. Providing free experiences is at the sole discretion of the company. Dandeli Dreams reserves the right to revoke/ amend/ discontinue such ‘free experience’ if the guest count for the same falls below a prescribed number to operate the same.

8.5 Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of Dandeli Dreams and guest shall not question, compare or contest the same. It is not encashable or refundable in any manner whatsoever.

9.1 Minors:

  1. Child safety and protection is of utmost priority. To prevent abduction of children, almost all countries have laid down strict regulations which demand specific documents for visa application or whenever they travel. Children under 18 years of age must be accompanied by parent/s or an adult who shall be responsible for their welfare and supervision or should have a written consent letter from the parent/s to join the tour. It is the responsibility of the guest to take care of their accompanied minors throughout the tour and they should be always aware about their whereabouts.
  2. Minors under age of 18, travelling with one of the parents must have a notarised letter of consent signed by the parent who is not travelling. If one parent is deceased or the child has only one legal parent, a notarised statement of the same must be obtained and carried as a proof on tour. Few countries may issue a minor visa which is linked to the visa of an adult who has applied together with the minor and must accompany the minor on tour. To obtain a visa for a minor which is not linked, NOC of both parents will be required by the consulate/ embassy for visa application.
  3. Failure to submit the appropriate documentation may lead to cancellation of the tour, in which case the company is not responsible for any consequences or losses.

Baggage and Belongings

10.1 Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewellery, gadgets,, tickets, currency, purses, bags etc. unattended. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. Dandeli Dreams or its representative/s are not responsible for any loss/ theft/ damage/ accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places for whatsoever may be the reason.

10.2 In case of any loss/ theft/ damage/ accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow up of the same with them.

10.3 Any claim regarding loss/ theft/ damage/ accident/ negligence, with any associate like airline/ hotel/ coach company/ sightseeing places etc. should be directly addressed with the respective associate or insurance company (if applicable). Dandeli Dreams is not liable to pay any compensation to the guest for any dispute arising about the adequacy of settlement amount or rejection of the claim by the associate or the insurance company.

10.4 Customs, immigration and airlines restrict the carriage of certain items/ articles/ objects during travel. Also, there is a restriction on the amount of currency a traveller is allowed to carry. All guests should be aware of this and will ensure that they abide by the same. If guests are carrying any restricted object or excess money or misplace their passports, then they can be detained or a flight can be missed and/ or the tour may have to be curtailed. Dandeli Dreams will not be responsible for any losses or additional expenses arising due to the same.

Road Travel on Tour

11.1 For tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as per the itinerary. The mode of transport for road journeys includes big coaches, mini coaches, tempo travellers, jeeps, cars or taxies depending on the type of the tour, itinerary, road conditions and the number of guest/s in the tour.

11.2 Seat allotment in the coach is based on the booking date priority of the tour. This is also applicable when two or multiple tours are merged together. Seat numbers are allotted one day before the departure of the tour and assigned to the guests on the first day of the tour by the Tour Manager. Seat numbers cannot be provided at the time of booking or before the tour departure.

11.3 In coaches, the seat allotment will start from seat number 5 onwards as seat numbers 1 & 2 are reserved for the Tour Manager and seat numbers 3 & 4 are reserved as prime seats, which can be booked by the guest/s at an additional cost if available. If paid prime seats are not available due to any reason, the company is liable to refund only the prime seat cost to the guest. For smaller vehicles prime seats are not applicable.

11.4 For certain tours we use small vehicles (Etios/ Dzire/ Innova or similar) for road travel. One car will accommodate 4-6 guests. Tour Manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journey and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.

11.5 Guest/s or a group of guests can opt for separate vehicle for their family or upgrade the vehicle type or request for tempo traveller/ mini coach/ big coach for their family/ group at an additional cost, subject to availability.

11.6 For tours to Leh Ladakh, Andaman, Sikkim Darjeeling and North East, small vehicles will be used based on 5-6 guests in one vehicle. Since it is a difficult terrain with limited availability of vehicles, the type of vehicles used for these tours will vary on a day-to-day basis. At these destinations, it is not possible to upgrade the vehicle type.

11.7 Coach captain/ vehicle driver plays a vital role in the successful operation of the tour. Guests are requested to treat them with respect and be aware of the driving rules like maximum daily-weekly driving hours, their rest period.

11.8 It is the duty of the guest to be punctual and abide by the day’s schedule and complete the sightseeing/ program as per the itinerary. In case if any guest does not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and the guest will have to join the group at the next point/destination on their own, expenses of which will be borne by them.

11.9 To maintain the comfort and safety of the group, there is a strict ‘no smoking’, ‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to adhere to the same.

11.10 To maintain cleanliness and hygiene, ‘pay & use’ toilet facilities are available at most of the places and guests are requested to carry coins/ small change for the same.

11.11 On tours there is a possibility of failure of a vehicle or its air conditioner; in such case we will try to find a feasible solution at the earliest. Dandeli Dreams is not responsible for such mechanical failure and is not liable for any compensation.

11.12 While on tour, upkeep of the coach is essential. If the interior or exterior of the coach is accidently or otherwise spoiled / damaged by the guest, s/he will be required to pay the charges/ compensation for the same to the coach company immediately.

11.13 Dandeli Dreams will not be liable for any refund to guests for missed sightseeing due to unforeseen circumstances like demonstrations on road, landslides, road closures, traffic jams etc.

Accommodation on Tour

13.1 General:

  1. Accommodation provided on the tour depends on the category of the tour/ package. It may be in resorts, hotels, houseboats, tents, camps, dormitory, hostels, cruise, train, coach etc. The location of the accommodation generally depends on the tour program.
  2. Suggested names of the hotels/ type of accommodation mentioned in the tour program are always subject to availability. Similar type of tours may be accommodated in different hotels/ type of accommodation depending on the capacity and availability at the destination.
  3. Hotel membership rewards/ points if any cannot be earned or redeemed with hotels booked by the company.

13.2 Room Type/ Category:

  1. Generally, the rooms are twin/double or single bedded and extra bed (if needed) is provided in the form of a mattress on the floor. Guests can upgrade the room to suite/ family room/ specific view room etc. subject to availability by paying an additional cost. If any guest wishes to have an additional room on tour, s/he can do so subject to availability by paying an additional cost.
  2. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel.
  3. Assignment of rooms to an individual or a group is at the discretion of hotel/ associate/ supplier providing said service and is not controlled by Dandeli Dreams.

13.3 Check-In and Check-Out Time:      

  1. It is a common practice amongst hotels in India and around the world that check-in time for travellers is 12:00 pm and check-out time is 10:00 am. Our tour programs and itineraries are planned accordingly. Guests should be aware that even if we reach the destination early in the morning, we cannot check-in to the hotel and in that case we will try to complete one or more sightseeing/s before check-in.
  2. If individual guests on their own want to check-in early or check-out late, s/he can request the same and avail it subject to availability by paying an additional charge.

13.4 Room Sharing:

  1. Single (solo) guest sharing a room with other guest will have to abide by the room sharing policy of Dandeli Dreams, which is sent on the guests registered email ID upon booking the tour. Any issues such as misunderstanding between room sharing partners, damage/ loss of personal items or hotel property etc. is the sole responsibility of the sharing partner/s and must be resolved between them. Dandeli Dreams is not responsible for the same.
  2. Any room sharing partner resorting to harmful/ unhygienic/ intolerable behaviour will be compelled to take a separate room immediately on tour by paying additional single occupancy room charge.

13.5 Children Sharing Room with Parents:

  1. For the convenience and comfort on tour, it is recommended that a family of three should opt for a double room with extra mattress and a family of four should opt for two rooms.

13.6 Damage Caused to Property:

  1. Any damages caused to the hotel rooms/ type of accommodation during the stay, shall be borne by the guest and has to be paid immediately or before check-out. If guests find any pre-existing damage in the room, it should be immediately brought to the notice of the hotel staff and/ or Dandeli Dreams Tour Manager. Dandeli Dreams is not responsible for such losses in any form or liable to pay any charges.

13.7 Accommodation Facilities:

  1. Accommodation facilities like parking, restaurants, coffee shops, bars, gymnasium, spa, salon, swimming pool, sport and entertainment activities, child care/ play centre, meeting room, business centre, travel desk, doctor on call, lift/ elevator, porter, laundry, internet, Wi-Fi, telephone, mini bar, alcoholic beverages, paid television channels, air conditioners, in-room safe & amenities, room service etc. may be available depending on the type of the tour or destination, and will differ from property to property.  All these facilities may or may not be available on complimentary basis and guests must check before availing the same. Any charges upon use of such facility must be paid directly to the hotel by the guest.
  2. Dandeli Dreams shall not be liable for any disruption of any of the services, facilities and amenities offered at the hotel or accommodation type as well as deficiency in service including unprofessional behaviour of hotel staff as it does not come under the direct purview of Dandeli Dreams.
  3. To combat global warming, conserve natural resources and practice sustainability, many countries/ governments/ local communities/ private establishments/ independent bodies etc. have enforced restricted use of water, electricity and air-conditioning which should be followed by every guest as a responsible tourist.

13.8 Accommodation in the Tropics/ Forests/ Open Air:

  1. In many accommodation types located in natural surroundings especially tents, camps, safari lodges, beach resorts etc., insects like ants & cockroaches in the room and birds, monkeys, small animals and the occasional rodent sighting around the room or hotel grounds are almost inevitable. It should by no means be taken as a sign of dirtiness, as it is simply a fact of life in these destinations/ locations.

Meals

14.1 Meals on tour are served as written in the itinerary/ tour program as B (Breakfast), L (Lunch), D (Dinner). These are pre-set menus which mostly include Indian meals and sometimes local depending on the destination and tour. The Indian meal menu generally comprises dal, rice, roti, two vegetables, one non-veg item, salad & accompaniments and dessert.

14.2 Depending on the tour program, packed meals are served at few places on tour.

14.3 In a group tour special meal/diet request can be accommodated to a limited extent only, and if informed at the time of booking. Such guests should carry their own dry snacks, because at certain locations their special requests cannot be fulfilled.

14.4 If informed at the time of booking, Jain meal/ meal without onion & garlic is served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or table service.

14.5 A baby meal generally includes milk, plain dal and rice. We recommend that guests with very young kids should carry their regular baby food if needed.

14.6 Any missed meal due to any personal reason of the guest will not be substituted or compensated.

14.7 While we endeavour to select good quality restaurants for meals, we do not have a direct control over their operations in terms of food, hygiene, sanitation facilities etc., and Dandeli Dreams is not responsible for any deficiency in the quality and service of the same. No complaints/ claims in this respect shall be entertained.

Shopping

15.1 Shopping is an important activity of any tour and an experience in itself. Guests should shop responsibly, as well as check the price and quality of the items they wish to purchase. All guest/s are hereby made aware that Dandeli Dreams neither recommends nor promotes any specific shop or vendor and is not responsible for any item you may purchase on tour. Sometimes sightseeing places have their own souvenir shops/ flagship stores/ galleries where there is no compulsion on shopping but guests may shop if they wish to do so. While shopping guests should check quality, quantity, price and be aware of VAT refund, baggage allowance, courier charges, shipping, freight, customs duty wherever applicable.

Gift Voucher

16.1 Dandeli Dreams has a facility of Gift Vouchers which can be purchased by the guests and gifted to their near and dear ones on happy occasions.

16.2 Sometimes Dandeli Dreams also issues Gift Vouchers to guests as prize or benefit.

16.3 These Gift Vouchers come with the following:

  1. The Gift Voucher can be redeemed only against group tours (subject to availability) or holiday package of Dandeli Dreams.
  2. It comes with a validity and should be used within the specified time limit.
  3. It cannot be split as well as two or more gift vouchers cannot be combined for one tour.
  4. It is non-transferable, non-refundable and non-encashable.
  5. At the time of redemption, guest will need to share the digital code which they must have received at the time of voucher issuance.
  6. The gift voucher cannot be used for one-day tour/ picnic/ stand-alone service, and also for the tours priced below INR 20000/-.
  7. Dandeli Dreams Terms and Conditions will also be applicable.

Guest(s) Participation in the Tour

17.1 Dandeli Dreams welcomes all Indians, NRIs and foreign nationals to join the tour within India or around the world. Guests should be mentally as well as physically fit and should consult their physician before joining the tour. Differently abled guests should check the facilities available at the destination prior to booking the tour and must be accompanied by the family member.

17.2 The safety and well-being of all guests on the group tour is our priority, any guest who poses a threat to the tour companions and is found unfit to participate in any sightseeing or to continue the tour will be restricted from joining the sightseeing and/ or will be compelled to discontinue the tour. In such cases, Dandeli Dreams will assist the guest for the further arrangements, however guest will bear all the expenses and no refund of tour price is applicable.

17.3 When a guest seeks any medical assistance on tour, the same will be arranged through local doctors or hospitals. All expenses regarding such medical aid will be borne by the guest. We recommend all guests to buy medical insurance which covers hospitalization and other medical expenses.

17.4 Guests should keep in mind and exercise caution as some tours include rough terrain, extensive walking sometimes over cobblestone streets, uneven pavements, steps, hill climb and/or locations which may not be easily accessible.

17.5 Guests should ensure that they are physically fit to participate in any included or optional outdoor/ adventure activity. Dandeli Dreams will not be responsible for any injury, accident or mishap occurred due to the same.

17.6 Guests in need of special service must be accompanied by their near and dear ones or relatives on tour. Any required service like care taker, wheelchair, airport assistance can be made available at an additional cost subject to availability.

Guest(s) Responsibility

18.1 Guest details on their booking form are very important as all further arrangements of tour are dependent on the same. Any mistake can lead to a substantial loss to the guests, hence they are hereby informed to verify and reconfirm the details on their booking form. If the guest has booked the tour/package through Dandeli Dreams’s sales office or sales partner’s office, they must authenticate the booking form and ensure that they have received a confirmation call and an auto generated SMS from Dandeli Dreams’s corporate office immediately after the booking.

Liabilities and Responsibilities of Dandeli Dreams

19.1 Dandeli Dreams as an organization is a facilitator who coordinates with various independent service providers for tour related services which include but is not limited to airlines, cruises, railways, transporters, sightseeing companies, hoteliers, restaurateurs, caterers, snacks suppliers etc. Though the company takes utmost precaution to ensure the smooth operation of the tour, it has no control over the operations and the running of these service providers. Thus, in case of any issues faced by the guests at the time of availing the service (which is the sole responsibility of the service provider), Dandeli Dreams shall not be responsible or liable for compensation of any kind of operational inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches or negligence on part of any service provider.

19.2 Dandeli Dreams will not be liable for provision of medical care or the adequacy of any care that may be rendered in case of medical emergency or accident, and is not responsible for such risks and dangers that may arise beyond our control.

19.3 Any gesture of courtesy extended by Dandeli Dreams towards guest/s in case of any force majeure/ unforeseen situation to minimize the impact, loss or damage, will not constitute as an admission of such liability or a waiver.

19.4 In the age of a fast moving world, human errors and omissions are expected. Dandeli Dreams reserves the right to correct any mistake in tour price and re-invoice the guest even if the booking is made and confirmed, however if s/he disagrees and wishes to withdraw the booking and conveys the same immediately within 48 hours of the notification of such error, then the booking will be cancelled and advance paid by the guest will be refunded within 10 working days.

19.5 Sometimes a celebrity/ dignitary/ Dandeli Dreams founder’s presence is advertised as a part of the tour itinerary, however due to unavoidable circumstances such assigned personnel may not be able to join the tour. Dandeli Dreams will not be held responsible for the same.

19.5 For any withdrawal from the tour for whatsoever may be the reason, Cancellation Policy will be applicable. Company is not liable for any losses incurred by its guests in their personal capacity and hence have no liability relating to any loss of job/ business/ occupation/ contract/ interruption/ loss of business opportunity etc.

Dandeli Dreams Website

20.1 Dandeli Dreams’s website is for the use of guest/s to access the information regarding tours, packages and other relevant details. The language used for content on our website is English. We have made every effort to make the information as accurate as possible while updating the website, however Dandeli Dreams cannot be held responsible for any typographical error or errors arising from unforeseen circumstances.

20.2 Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our website is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our website.

20.3 Maps used on the website or on any promotional medium are indicative and not actual. They are just for your reference and not to scale. Photographs and descriptions of locations/ attractions/ hotels etc. are merely representative of conditions that existed at time of updating the website, creating the brochure, publishing advertisement etc. and conditions may differ at the time of your journey. Guests should read, understand, accept and then only book the tour or package. 

20.4 On Dandeli Dreams website, guest/s have a facility to register themselves for booking of the tour or to access their post booking information. Guests are required to have a unique and strong password, which should be confidential and should not be shared with anybody. In case guest/s suspect any unauthorized access to their personal log-in on Dandeli Dreams website, they should immediately intimate their Travel Advisor. Dandeli Dreams reserves the right to terminate registration, disable log-in or deny access to website with or without prior notification to the guest, in case if any misuse is observed.

20.5 The content on Dandeli Dreams website is provided for general information only, with the understanding that we are not engaged in the rendering of legal or other professional advice or service. Your reliance on or use of our websites and website content is entirely at your own risk.

20.6 Dandeli Dreams website may have a third party product/ service for the use of the guest or an independent traveller. If we include a link of such third party product/ service/ website on our website, then you should be aware that the access to these links is voluntary and does not indicate that we are endorsing, sponsoring or recommending such product/ service/ website.

Guests should check the Terms and Conditions and review the Privacy Policies of these websites before submitting any personal data to them. The quality, safety and operations of the same is at the discretion of the third party and Dandeli Dreams will not be responsible for any loss, damage or injury sustained by the guest as a result of availing such products/ services advertised by the third parties on the website.

20.7 Dandeli Dreams’s Terms and Conditions, grant a limited right to use this website as expressly permitted hereinabove. The website content such as itineraries, articles, texts, images, designs, logos, appearance and layout of the website are owned by Dandeli Dreams and user agrees not to interrupt, copy, exchange, modify, sell or transmit anything from the website for any commercial or public purpose.

20.8 It is a criminal offense to tamper with our website by introducing viruses, trojans, worms, logic bombs or other material which are malicious/ technologically harmful or to attempt to gain unauthorized access to our websites/ the server on which our websites are stored. Any such breach under the ‘Information Technology Act’ will lead to immediate ceasing of website access/server and lead to legal/criminal proceedings.

20.9 Dandeli Dreams reserves the right, in its sole discretion, to terminate the access to the website and the services offered on the same or any portion thereof at any time for general maintenance or to make improvements/ changes or any other reason whatsoever without any prior notice.

20.10 Although we make all reasonable attempts to exclude viruses from our website and website content, we cannot ensure that there will be none or that our website will not be subject to unauthorized access or modification. Thus, you are recommended to take all appropriate safeguards on your computer or other device including installing appropriate protective software before downloading any of our website content.

Copyright and Browsing Licence

21.1 You acknowledge that all copyright, designs, database rights, trademarks, patents and all other intellectual property and material rights relating to our website is and remains our sole and absolute property.  You are granted no right, licence or interest in or to our website content or any intellectual property rights in it.

21.2 You are not allowed to modify, copy, distribute, transmit, publish, transfer or sell any of our website content or use our website for any commercial purpose, including any advertising or advertising revenue generation activity on your website or any other medium from your end.

21.3 As a guest, you have been granted a browsing licence which gives you a permission to download and run the pages of our website that we make accessible to you, in a web browser and to store/ copy/ print the same provided that you are doing so as a guest for the purpose of your travel. Dandeli Dreams reserves the right to terminate the said rights if any misuse is observed.



23.1 Trademarks

The name, logos, symbols, slogans, trademarks, service marks, creatives displayed on Dandeli Dreams website or any promotional material at any of the Dandeli Dreams sales offices etc. is an intellectual property of Dandeli Dreams. It is protected under laws and cannot be reproduced, copied, used either alone or in conjunction or combination with other trademarks, logos or otherwise in any manner which may be confusing or misleading. It also does not grant anyone a license, right or authority to utilize it in any manner.  Any unauthorized use of the same, without the prior written permission and consent of Dandeli Dreams, will be in violation of the applicable laws and it will lead to an appropriate legal action.


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