12.1 For any tour or package where the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked will attract cancellation charges as specified hereinafter. Your tour also includes third-party products or services like cruise, railway, transport, hotels, restaurants, caterers, sightseeing companies etc. The Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Dandeli Dreams’s Cancellation Policy and Terms and Conditions.
12.2 The said Cancellation Policy is applicable to all guests of ‘Unit of Dreamstide Adventures PVT Limited’. booked for Group Tours, Customized Holidays, Inbound Holidays or any independent service taken from Dandeli Dreams.
12.3 The request to cancel any service/ tour has to be submitted in writing, clearly stating the reason for cancellation, via email to Dandeli Dreams at vishnumurthyrao8@gmail.com from the guest’s registered email ID.
12.4 Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.
12.5 All guests expressly agree to the foregoing policy and terms.
12.6 Cancellation done by/ for/ due to:
a. Guest cancels the tour due to any personal reason:
- After booking guest may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.
- Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
b. Considering the safety of the tourists, Dandeli Dreams is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:
- Dandeli Dreams reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
- Under any such force majeure situation/ uncontrollable factors, no refund – fully or partially will be applicable. As refund is not applicable, guest will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.
- To reschedule the tour in force majeure situation/ uncontrollable factors, Dandeli Dreams will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a positon to consider the request, then actual cancellation charges may apply.
- If guest wants to change the destination, then decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guest will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be kept in a credit shell with Dandeli Dreams. No refund is applicable for the credit shell.
c. Guest cancels the tour due to non-acceptance of change in itinerary/ service:
- For the betterment of the itinerary or under unforeseen situation, Dandeli Dreams reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground guest will not be able to withdraw from the tour.
- In this case if the additional sightseeing or service requires extra charge then it will have to be paid by the guest.
- If any guest is not willing to accept the said change, then guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.
12.7 Cancellation of the tour by Dandeli Dreams:
- Dandeli Dreams reserves the right to cancel any group tour/ package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such case, cancellation of tour shall be communicated to the guest on their registered email/ telephone/ sms.
- The amount paid by the guest will be refunded within 10 working days of cancellation of the tour.
- The refund will be paid by A/C payee cheque/ NEFT/ RTGS.
- Dandeli Dreams will not be liable to pay any interest on the tour amount paid by the guest.
- Dandeli Dreams owes no responsibility for any additional expense related to any other arrangements made by the guest on their own.
- A guest willing to take any other tour can do so in consultation with the respective Travel Advisor. Excess / short payment, if any for the new tour will be refunded/ collected, to/ from the guest.
12.8 Right of Admission and Termination:
- Dandeli Dreams reserves the right to deny any booking or cancel the accepted booking of any guest without divulging any reason or giving any justification. This includes but is not limited to ensuring the appropriateness of group composition based on the nature of the tour.
- Dandeli Dreams reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehaves/ create nuisance to the co-passengers/ Tour Manager/ coach captain/ local citizens/ officials etc. Under such circumstance guest will have to make arrangements for their return travel on their own and no refund is applicable.
12.9 Transfer of Tour:
- If guests wish to transfer their original tour to a new tour for any reason, then such transfer is treated as cancellation of the original tour and hence a fresh booking of the new tour has to be made. Cancellation charges will apply on the net tour price of the original tour. For the new tour, prevailing tour price and discounts will be applicable.
- If guests wish to transfer the tour, they will have to communicate in writing to the Travel Advisor. Such requests will be accepted subject to availability.
12.10 Merging of Tours:
- Dandeli Dreams reserves the right to merge two or multiple tours when there is inadequate participation of the guests in a single tour or for any operational reason. Seat allocation in the coach will happen as per the booking date priority of the merged tours.
12.11 Refund:
- Dandeli Dreams reserves the right to determine the quantum of refund payable to the guest in case of cancellation, transfer or amendment of the tour. Refund is calculated on the basis of various factors such as the cancellation date, reduction in tour capacity, contractual agreement and cancellation policies of associates like airlines, hoteliers, transporters etc. The decision given by Dandeli Dreams on the quantum of refund according to the Cancellation Policy shall be final and will be paid directly to the guest.
- Refund is always processed in the name of primary booking contact marked on the booking form or in case of ad-hoc/corporate group it may be in the name of the institution/company who has made the payment on behalf of the group.
- Dandeli Dreams is not liable to pay any interest on the tour amount paid by the guest/s.
- Convenience Charge for the payments made by Credit Card, Debit Card, Online Transfer etc., is non-refundable.
- In case of force majeure/ uncontrollable situation Dandeli Dreams reserves the right to levy non-refundable ‘tour transfer charge’ or ‘service charge’ for standalone service.
- For FIT/Customized packages, Holiday Design Fee charged at the time of enquiry is non-refundable in case guests do not book the holiday with Dandeli Dreams.